1. Introduction
Welcome to Delux Optic Centre.
At Delux Optic Centre, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or purchase our products.
By using our website, https://deluxopticcentre.com, you acknowledge the practices described in this Privacy Policy.
We aim to handle your personal information responsibly and in accordance with applicable Indian laws.
2. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect the following information:
- Personal Information: Your name, email address, and contact number.
- Shipping Information: Your delivery address, billing address, and postal code.
- Order Information: Products purchased, order history, transaction details, and order preferences.
- Prescription Information: Eyeglass prescriptions, lens measurements, and other optical details voluntarily provided to fulfil your order.
- Website Information: Basic browsing information, device details, and cookies used to improve website functionality.
We collect information relevant to providing our products and services.
3. How We Use Your Information
The information collected through our website may be used for the following purposes:
- To process, confirm, and deliver customer orders.
- To provide prescription-based eyewear according to the details submitted.
- To communicate order confirmations, shipping updates, and delivery information.
- To process payments, cancellations, returns, and refunds.
- To respond to customer enquiries and provide support.
- To maintain and improve our website, products, and services.
- To comply with applicable legal and regulatory requirements.
We may also send promotional updates or special offers where you have agreed to receive them or where otherwise permitted by applicable law.
4. Payment Information and Security
At Delux Optic Centre, we take reasonable precautions to support safe and secure online transactions.
Payments made through our website are processed using authorised third-party payment service providers, including Razorpay.
We do not store your complete debit card or credit card details, UPI PIN, or online banking passwords on our website.
Payment-related information is processed in accordance with the applicable security standards and privacy practices of the payment provider.
Customers are advised not to share their banking passwords, OTPs, or UPI PINs with anyone.
5. Sharing of Personal Information
We respect the confidentiality of your personal information.
To operate our website and fulfil orders, we may share relevant information with trusted third-party service providers, including:
- Payment gateway providers.
- Shipping and delivery partners.
- Website hosting and technical service providers.
- Other service providers required to process or fulfil customer orders.
We share information only as reasonably necessary for these purposes or as required by applicable law.
We do not sell your personal information to third parties.
6. Cookies and Website Usage
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies help our website remember shopping cart information, maintain essential functionality, and understand how visitors interact with the website.
You may manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect website functionality.
7. Data Protection and Retention
We take reasonable technical and organisational measures to protect the personal information collected through our website.
Customer information is retained only for as long as reasonably necessary to process orders, provide customer support, maintain business records, and fulfil applicable legal obligations.
Although we take appropriate precautions, no online platform can guarantee absolute security.
8. Your Privacy Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate recordkeeping requirements.
If you have any concerns regarding the collection or use of your information, please contact us through our official email address.
9. Changes to This Privacy Policy
Delux Optic Centre may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable legal requirements.
Any updates will be published on this page with a revised date.
We encourage customers to review this page occasionally.
10. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact:
Delux Optic Centre
Email: info@deluxopticcentre.com
Website: https://deluxopticcentre.com
Country: India