1. Introduction
At Delux Optic Centre, we are committed to providing quality eyewear and a convenient shopping experience.
We understand that sometimes a product may not meet your expectations. Our Return, Refund & Cancellation Policy explains the conditions under which customers can request returns, exchanges, cancellations, and refunds for purchases made through https://deluxopticcentre.com.
We encourage customers to review this policy before placing an order.
2. Return and Exchange Eligibility
Eyeglasses and Sunglasses
We offer a 15-day return and exchange policy on eligible eyeglasses and sunglasses.
Customers may request a return or exchange within 15 days from the date of delivery.
This includes eligible prescription eyeglasses and prescription sunglasses.
To qualify for a return or exchange:
- The product must be in its original, undamaged condition.
- Frames and lenses must be free from new scratches, cracks, or damage caused by improper handling.
- Original packaging and supplied accessories should be included.
- Proof of purchase or a valid order number must be provided.
- The return request must be submitted within the specified 15-day period.
Returned products will be inspected before the return or exchange is approved.
Products damaged due to customer misuse, accidental breakage, or improper handling may not qualify for a standard return.
These conditions do not restrict customer rights relating to defective or incorrectly supplied products under applicable law.
3. Contact Lens Return Policy
For hygiene, health, and safety reasons, contact lenses are non-returnable and non-exchangeable for change-of-mind requests.
Once purchased and delivered, contact lenses cannot be returned or exchanged simply because the customer changes their mind or no longer requires the product.
However, customers should contact us if they receive:
- Damaged or defective contact lenses.
- Expired contact lenses.
- An incorrect product or incorrect lens power compared with the confirmed order.
- A product that does not match the order placed.
In such circumstances, our customer support team will review the issue and provide an appropriate resolution, such as a replacement or refund, in accordance with applicable Indian consumer protection laws.
Customers are encouraged to report such issues promptly and retain the original packaging and product details for verification.
4. How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team at:
Your request should include:
- Your order number.
- The name of the product.
- The reason for the return or exchange.
- Relevant photographs, where applicable.
For standard returns, requests must be submitted within 15 days of delivery.
Once we receive your request, our support team will review the information and provide instructions for the next steps.
Please do not send products back without receiving return instructions from our team.
5. Return Shipping
Return shipping arrangements will be communicated after your request has been reviewed.
For standard returns due to a change of preference, the customer will be responsible for return shipping charges unless Delux Optic Centre confirms otherwise.
If the return is due to a damaged, defective, or incorrectly supplied product, Delux Optic Centre will arrange or cover reasonable return shipping costs for an approved return.
Customers should securely package returned products to prevent damage during transportation.
6. Refund Policy
Once an eligible returned product has been received and inspected, our team will notify the customer regarding the approval of the refund.
For approved returns, refunds will be initiated within 5–7 business days after inspection and approval.
Refunds will generally be processed through the original payment method used during the purchase.
The time required for the refunded amount to appear in the customer’s account may vary depending on the bank or payment service provider.
If a refund cannot be processed through the original payment method, our support team will contact the customer to arrange a suitable alternative.
Refund eligibility and the refundable amount will be determined according to the conditions stated in this policy and applicable laws.
7. Exchange Policy
Customers may request an exchange for eligible eyeglasses and sunglasses within 15 days of delivery.
Exchanges are subject to product availability and the return conditions mentioned above.
If the selected replacement product has a different price, any additional amount payable or refundable will be communicated before the exchange is processed.
In cases where the requested replacement is unavailable, our support team will discuss alternative options with the customer.
8. Order Cancellation Policy
Customers may request cancellation of an order before it has been dispatched.
To cancel an order, please email info@deluxopticcentre.com with your order number and cancellation request.
If the cancellation is approved before dispatch, the amount paid for the cancelled order will be refunded.
Once an order has been dispatched, cancellation may not be possible.
However, eligible eyeglasses and sunglasses may still qualify for returns under our 15-day return policy.
Contact lenses remain subject to the conditions mentioned in Section 3.
9. Damaged, Defective or Incorrect Products
We make reasonable efforts to ensure that every order is checked before dispatch.
However, if you receive a damaged, defective, expired, or incorrect product, please contact our customer support team as soon as possible.
You may be requested to provide photographs, the order number, and a description of the issue.
After reviewing the request, we will provide an appropriate resolution, which may include a replacement, exchange, or refund depending on the circumstances and applicable laws.
Nothing in this policy limits the remedies available to customers under the Consumer Protection Act, 2019, or other applicable Indian laws.
10. Policy Updates
Delux Optic Centre may update this Return, Refund & Cancellation Policy when required.
Any changes will be published on this page with the updated date.
The policy applicable to an order will be determined by the terms communicated at the time of purchase, subject to applicable laws.
11. Contact Us
For return, exchange, cancellation, or refund assistance, please contact:
Delux Optic Centre
Email: info@deluxopticcentre.com
Website: https://deluxopticcentre.com
Country: India