1. Introduction
Welcome to Delux Optic Centre.
These Terms and Conditions govern your access to and use of our website, https://deluxopticcentre.com, and the purchase of products available through our online store.
By accessing our website or placing an order, you agree to these Terms and Conditions and the policies referenced on our website.
We encourage all customers to review these terms before making a purchase.
2. Products and Services
Delux Optic Centre offers a selection of optical products, including:
- Prescription eyeglasses and optical frames.
- Sunglasses and prescription sunglasses.
- Contact lenses.
- Other eyewear and optical accessories.
We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information displayed on our website are accurate.
However, actual product colours and appearances may vary slightly depending on screen settings, lighting, and product availability.
We reserve the right to update product information and availability when necessary.
3. Pricing and Payments
All prices displayed on our website are in Indian Rupees (INR).
Applicable taxes, shipping charges, and any additional fees will be communicated before the customer completes the purchase.
We accept payments through the payment methods made available on our website, including those supported by Razorpay.
Orders are processed after successful payment confirmation, subject to product availability.
In the event of an unsuccessful or incomplete payment, customers may be required to complete the payment process before their order can be confirmed.
4. Order Confirmation and Availability
Once an order is successfully placed, customers will receive an order confirmation through the contact details provided during checkout.
All orders are subject to product availability and successful payment verification.
In rare circumstances, an order may be cancelled due to product unavailability, pricing errors, or other genuine operational issues.
If an order is cancelled by Delux Optic Centre after payment has been received, the applicable amount will be refunded through the original payment method.
We will communicate relevant order updates whenever necessary.
5. Prescription Eyewear
For prescription eyeglasses or contact lenses, customers are responsible for providing accurate and up-to-date prescription information.
Customers should carefully verify their prescription details, lens power, and other relevant specifications before submitting an order.
Delux Optic Centre will use the prescription information provided to prepare or supply the ordered products.
If any prescription details appear incomplete or unclear, we may contact the customer for clarification before processing the order.
Customers should consult a qualified eye care professional regarding their prescription and appropriate use of optical products.
6. Shipping and Delivery
We currently provide online order delivery within India, subject to service availability at the delivery location.
Delivery timelines may vary depending on product availability, prescription customisation, shipping destination, and courier services.
Estimated delivery information and applicable shipping charges will be communicated during checkout or order confirmation.
We make reasonable efforts to dispatch and deliver orders within the communicated timeframe.
However, occasional delays may occur due to circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping addresses and contact information to avoid delivery issues.
7. Returns, Exchanges and Refunds
At Delux Optic Centre, customer satisfaction is important to us.
We offer a 15-day return and exchange period for eligible eyeglasses and sunglasses, calculated from the date of delivery.
For hygiene and safety reasons, contact lenses are non-returnable and non-exchangeable for change-of-mind requests.
Exceptions involving damaged, defective, expired, or incorrectly supplied products will be handled in accordance with applicable Indian consumer protection laws.
All returns, exchanges, cancellations, and refunds are subject to our separate Return, Refund & Cancellation Policy.
Customers are encouraged to review that policy before making a purchase.
8. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Cancellation requests must be submitted through our official customer support email.
Once an order has been dispatched, cancellation may not be possible. However, eligible products may still qualify for return or exchange under our Return, Refund & Cancellation Policy.
Approved cancellation refunds will be processed according to the refund timelines specified in that policy.
9. Product Care and Usage
Customers are encouraged to follow the recommended care and usage instructions provided with their eyewear products.
Delux Optic Centre is not responsible for damage resulting from improper handling, accidental breakage, or misuse of products after delivery, except where liability cannot legally be excluded.
Any applicable manufacturer warranty will be governed by the warranty terms communicated for the relevant product.
Nothing in these Terms and Conditions restricts the statutory rights available to customers under applicable Indian laws.
10. Website Usage
Customers agree to use our website only for lawful purposes.
You must not attempt to interfere with website functionality, gain unauthorised access to our systems, or misuse any content or services available through our website.
Product images, descriptions, website content, logos, and other materials belonging to Delux Optic Centre may not be reproduced or commercially used without appropriate permission, except as permitted by law.
11. Limitation of Liability
We aim to provide accurate product information, reliable services, and a satisfactory shopping experience.
However, website availability may occasionally be affected by maintenance, technical issues, or circumstances outside our reasonable control.
To the extent permitted by applicable law, Delux Optic Centre will not be responsible for indirect or consequential losses resulting from circumstances beyond our reasonable control.
Nothing in these terms limits liability or customer rights that cannot legally be excluded.
12. Governing Law
These Terms and Conditions are governed by the applicable laws of India.
Any disputes or concerns relating to purchases made through our website will be handled in accordance with applicable Indian laws and consumer protection regulations.
13. Changes to Terms and Conditions
Delux Optic Centre reserves the right to update or modify these Terms and Conditions when required.
Updated terms will be published on this page with the revised date.
Changes will not retrospectively remove rights that customers have already acquired under applicable law.
14. Contact Information
For questions regarding our products, orders, or Terms and Conditions, please contact:
Delux Optic Centre
Email: info@deluxopticcentre.com
Website: https://deluxopticcentre.com
Country: India